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Support

cosima Solutions’ provides robust SAP outsourcing support services that offer benefits like cost reduction, improved productivity, and enhanced end-user experience, control and management reports and service integration. We integrate people, products and processes to achieve early problem resolutions, greater end-user productivity and optimal service quality. Out SAP outsourcing support services are built on global standards and present superior service desk portfolio.

Beneficially, we have developed custom support services. Our service agents are made to work at the client’s facility, shops and locations to get detailed understanding of the workplace expectations, customer perceptions and buying behaviour. This real time exposure makes it easy for our agents / support personnel to achieve rapid incident management.